Privacy Policy

1. In general

This privacy policy governs the processing of your personal data as part of your use of our website and related services.. This processing is carried out by PLAQUE.BE (SASPJ Falise Sarah-Beriot Benjamin) as data controller, whose head office is Claquedent, 44 at 6120 Ham/Heure and registered with the ECB under number BE 0769.358.468 in accordance with current legislation regarding the protection of personal data.

Please note that we may use “cookies” or other similar technologies as part of the Website and/or Services. Cookies are small text files that are stored on the hard drive of your device, and which contain certain information, including your personal data.

In this way, the site can automatically collect standard information. Any information collected indirectly will only be used to track volume, the type and pattern of traffic using this site, to develop the design and layout and for other administrative and planning purposes and more generally to improve the service we offer you.


If applicable, “cookies” from the site editor and/or third-party companies may be placed on your terminal, with your agreement. In this case, when you first browse this site, an explanatory banner on the use of “cookies” will appear. Before continuing navigation, you will have to accept or refuse the use of so-called “cookies”. The user has the possibility to deactivate cookies at any time.


The following cookies are present on this site : Essential cookies, of features, performance and targeting.

We reserve the right to modify the Privacy Policy. Any such changes will be communicated via the Website.

2. What data and why do we process?

When you use the Website we process personal data about you. Your personal data will be processed for the following purposes :

  • IP et cookies
  • Informations d’identification (nom, address, e-mail, phone, etc.)
  • Contact details

When and on what basis ?

  • Use of the website (consent and, if applicable, legitimate interest)
  • Contact us (consent and, if applicable, legitimate interest)
  • To offer you personalized and efficient information regarding the products and services requested, either via the website, by email, phone or social media.

And principle, we receive the personal data mentioned above directly from you. Nevertheless, if you choose to register with a social media account (for example Facebook, LinkedIn or Google), this information is collected through your social media profile. We recommend that you consult the privacy policy of your social media service provider to determine what data is processed by your social media service provider when you use the social media login feature.

We do not send personal data that you have communicated via the website to social media providers, unless authorized by you. In addition to the above objectives, we may also process your personal data :

  • To deliver them to a financial institution or payment service provider, to enable your financial institution and payment service provider to comply with legal obligations.
  • To transmit them to the police or judicial authorities as evidence of possible crimes or if there are well-founded presumptions of an illegal act or crime committed by you through your registration on or use of the Website or the Services.
  • In the context of a possible merger, takeover from/by or division of a third party, even if this third party is located outside the EEA.

3. Who do we share data with

We do not send your personal data in an identifiable manner to third parties if this is not necessary to provide the Services, without your explicit permission.

We may use external collaborators to provide the Website and/or the Services to you.. We ensure that third party processors can only process your personal data on our behalf and upon written instruction. We guarantee that all external subcontractors have been selected with due care so that we can count on the security and integrity of your personal data..

4. Where do we process data

We and our external processors will only process your personally identifiable data within the EEA.

We may pass your anonymous and/or approved data to organizations outside the EEA. If such a transfer takes place, we will ensure that adequate safeguards are in place to preserve the security and integrity of your personal data, and that all rights regarding personal data that you may benefit from under applicable mandatory law are guaranteed.

5. How do we process data

We will do our utmost to only process personal data necessary to achieve the purposes set out in this Privacy Policy.. We will process your personal data lawfully, with honesty and transparency. We will do our utmost to keep personal data correct and up to date..

Your personal data will only be processed to the extent necessary to achieve the purposes mentioned in this Privacy Policy or until you revoke your permission to process them.. Please note that revocation of permission may result in you no longer being able to use the website in whole or in part..

We will take appropriate technical and organizational measures to secure your personal data against unauthorized access or theft and against unintentional loss., manipulation or destruction. Access by our staff or the staff of our external subcontractors is only possible if absolutely necessary and is subject to very strict confidentiality obligations.. However, you must understand that ensuring safety and protection is only a commitment of effort to the best of our abilities and can never be guaranteed.

If and when your registration with or use of the Website or Services may be deemed to be (a) a violation of the conditions or intellectual property rights or any other rights of third parties, (b) a threat to the security or integrity of the Services, (c) a danger to the Website or Services or systems owned by us or our subcontractors due to viruses, Trojan horses, spyware, malware or any other form of malicious code, or (d) in any way illegal or unfair, discriminatory or insulting, we may process your personal data in our interest, that of our partners or third parties.

6. How long do you keep my data ?

The data retention period varies depending on the nature of the service provided. We keep your data :

  • for as long as necessary in order to fulfill the purposes for which your data is collected and processed.
  • for as long as necessary to comply with our legal obligations, contractual and legal and to fulfill our commercial operational activities.

7. Your rights

You have the right to request access to all your personal data that we process. Access requests for purposes that are clearly harmful to us and may cause overload or damage, will not, however, be processed.

You have the right to request that any incorrect or inaccurate personal data about you be corrected free of charge.

You have the right to revoke your authorization to process your personal data. You can revoke your authorization at any time by sending an e-mail to

You have the right to request that your personal data be deleted when it is no longer necessary in light of the purposes described in this Privacy Policy or when you revoke authorization for processing.. You should, however, take into account that a deletion request will be assessed by us in light of legal and regulatory obligations or judicial or administrative orders which may prevent us from deleting the personal data concerned..

Instead of requesting deletion, you can also request to limit the processing of your personal data when (a) you contest the accuracy of this data, (b) the processing is illegal, (c) the data is no longer useful for the stated objectives, but you need it to defend yourself in legal proceedings.

You have the right to object to the processing of personal data when you can demonstrate that there are serious and justified reasons linked to special conditions which justify such opposition.. Whether the processing concerned is marked as direct marketing, you have the right to object free of charge and without justification to such processing.

When your personal data is processed on the basis of authorization or on the basis of a contract and the processing is carried out by automated means, you have the right to receive the personal data you have provided to us in a structured format, commonly used and machine readable and, if technically possible, you have the right to transmit this data directly to another service provider. The technical feasibility of this is exclusively evaluated by us.

If you wish to file a request to assert one or more of the above-mentioned rights, you can send an email to This request must clearly state the right you want to exercise and the reason why you want to exercise it.. It must be dated and signed and accompanied by a scanned digital copy of a valid identity card proving your identity. We will notify you immediately upon receipt of such a request.. If the request is justified, we will respond as quickly as reasonably possible and no later than thirty (30) days after receipt of the request.

If you have a complaint regarding our processing of your personal data, you can always contact us via the email address If our response is still unsatisfactory, you are free to lodge a complaint with the competent data protection authorities, The Belgian Data Protection Authority, Press Street 35, 1000 Bruxelles. For more information, surf on


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